Terms & Conditions

Terms & Conditions

Please read these terms and conditions carefully as they are intended to form the basis of our contract with you. You may wish to keep an electronic or paper copy of them for future reference.

These terms & conditions apply whenever you buy anything from Parrot Supplies.
They, along with our current website description and prices,delivery details and contact details set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any salesperson on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us.

ACCEPTANCE OF ORDERS
• Full payment is needed at the time of placing the order. We will confirm that your order has been received by sending an email to you at the email address you provide in your order form.Acceptance will be deemed to take place upon dispatch of your order. Our acceptance of your order brings into existence a legally binding contract between us.
• When you order goods or services from us online you are making a legal offer to buy. A contract is only formed when we reply to you to accept your offer, and we will not take payment from you until we have accepted your order. If we do not accept the offer because we are unable to supply the goods or services requested, or for any other reason, we will respond promptly to make you aware, and no charge will be made.
• These contract terms and conditions apply to sales to consumers only – you thereby warrant that you are purchasing goods for your own use, or a gift for another person. Trade Sales are subject to a different set of terms and conditions – please advise if your purchase is to be a business-to-business transaction and we can provide an appropriate set of terms.

OUR PRODUCTS
• Every effort is made to describe products correctly, however in line with continuous improvement there may be amendments made to products from time to time. Where these are more than superficial we will inform you before dispatch of theorder.
• The restrictions of on-line colour replication means that colours on screen may not display totally accurately. Such small variations in colour are not considered material, and therefore small colour variations are not considered to be defects.
• We indicate the type of bird that certain products may suit, however this is for guidance only. It is not a guarantee that it is suitable for the particular bird indicated and purchasers should use their knowledge of the individual bird when making a purchase decision.
• Product dimensions are given to the nearest whole figure; there may be a very small variation particularly where the product is made of natural materials.
• Certain products will be supplied in a flat packed form to minimise postal cost. The on-line description will indicate which products will need some basic assembly before use. We supply full instructions. Purchasers should make sure that they can correctly put the items together – or seek the assistance of a handy friend or neighbour.
• We make every effort to ensure the safety of all items we sellhowever before you introduce your bird we recommend you carefully check it over to be sure. This is particularly important for products that need to be assembled before use.
• We strongly recommend close supervision of birds whilst using any of our products, in particular those containing rope, string, thread, braid, lace, fibres or similar materials.

ACCOUNT REGISTRATION
• Before placing an order please register to create an account. Your user name will be your email address and you will choose a password on completion of registration. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. Do not permit anyone else to use your username or password. Let us know if there are any changes to your details by updating “Your Account” on the website.

PLACING AN ORDER
• You undertake that all details you provide to us for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own, and that there are sufficient funds to cover the goods ordered.
All goods need to be paid in full before despatch.
• If you have a discount or promotional code enter it into the "Scratch Card Code Box" at checkout. We regret that we are unable to make any adjustment to the price of submitted orders if the code has been omitted or the wrong code used.
• Please use full street address; we cannot deliver to PO boxes. Incorrect or incomplete addresses may result in your parcel being delayed or even returned to us which will incur re-delivery charges.
• We are happy to arrange delivery to a friend, relative, neighbour or business address if this is more convenient, you can choose this option at the checkout

PRICE
• We include a standard nominal amount (£5.99) for delivery. Certain areas in the UK incur a higher delivery fee – these are listed on our website. There are also some areas that we regret we are unable to deliver to – these are listed on our website. Please contact us if you are unsure.
• Deliveries to countries outside the EU may be subject to local taxes and restrictions which will be the sole responsibility of the importer. We advise you to check with the authorities in your country before ordering. Any additional charges made for customs clearance must be borne by you. We cannot provide details of these so please contact your local customs office for information.
• Whilst we try to ensure that all prices displayed on our website are accurate, errors can occur. In the event that we discover an error, we will inform you as soon as possible to confirm whether you still wish to purchase the item or cancel. If wethen do not hear from you we will cancel the order.
• ADDITIONAL DELIVERY COST Please note some items like large parrot cages may require an additional postage surcharge to be delivered in certain areas e.g Northern Ireland, Ireland, Scotland, Isle of Man, Isle of Wight. This information is available on our website and will be confirmed at the time ofplacing your order, you are also welcome to contact us the check before placing an order.

DESPATCH & DELIVERY
• We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
• Please use full street address; we cannot deliver to PO boxes. Incorrect or incomplete addresses may result in your parcel being delayed or even returned to us which will incur re-delivery charges.
• We are happy to arrange delivery to a friend, relative, neighbour or business address if this is more convenient, you can choose this option at the checkout
• Delivery will be made as soon as possible after your order is accepted and within 30 days unless otherwise agreed.
• Most orders are dispatched the same day and 95% of orders are delivered in 2-3 working days (excluding Saturday, Sunday and bank holidays) however this is an estimate and not a guarantee- large items and some rural areas may take longer than the advertised time. Your parcel will usually arrive by either Royal Mail, DPD, Hermes or Parcelforce, depending on the size and weight of the order.
• If your order contains an item which is currently out of stock but due back in stock over the next few days, we will wait until the whole order can be dispatched together up to a maximum on 30 days from the date when you placed the order. Should an item be particularly urgent please state this at the time of ordering so we can contact you if there is any delay.  Where the item is out of stock and not due to arrive in the next 30 days we will inform you so you can decide whether you want to wait, or amend your order.
• Where you have selected priority delivery (1 - 2 Working days), please see our website or contact us for delivery methods and rates
• You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.  If you exercise your right to cancel the contract after receipt of the goods you must take good care of them and make sure we receive them back in as-new condition.
• Once the order has been despatched it is not possible to cancel the delivery, and the delivery driver is not in a position to simply take the parcel back. Please accept delivery then contact us to start the returns process. You will be responsible for the cost of the return.
• Failed deliveries – we share tracking details so that you can see when your order will be delivered. Please make the necessary arrangements for someone to be available to take delivery of the parcel. We regret that failed deliveries will necessitate a return visit by the courier and, where this additional visit is due to no one being available to take delivery of the parcel the additional cost may be charged on top of your order. Please contact us if you have any concerns over the time/day of your scheduled delivery.
• Most UK parcels are sent by Royal Mail, DPD, Hermes, Parcelforce or DX Freight Unfortunately we cannot guarantee a specific time for delivery on the Standard delivery service
• ADDITIONAL DELIVERY COST Please note some items like large parrot cages may require an additional postage surcharge to be delivered in certain areas e.g Northern Ireland, Ireland, Scotland, Isle Of Man, Isle of Wight. This information is available on our website, and will be confirmed at the time ofplacing your order, you are also welcome to contact us the check before placing an order.

WHAT IF THERES A PROBLEM WHEN MY ORDER ARRIVES?
• We want you to be happy with your order and ask that you check it over as soon as it arrives. Let us know without delay if you think that you’ve received the wrong item or anything is damaged. If items are delivered in a damaged condition they must not be used if you intend to return them.
• If the outer packaging is damaged please note that on the courier’s paperwork, take some photos and open to check if the products inside are OK. If not please get in touch with us to make arrangements for their return and replacement or refund. The courier won’t be in a position to simply take them back. You need to take good care of the products while they are in your care.
• We’ll cover the postage/courier cost to return defective items to us. We will check them over and where defects or other errors are confirmed we will contact you to arrange for a repair/replacement or a refund. Where the items are confirmed to be non-defective we can arrange to return them to you if you wish to pay the return postage/courier cost otherwise we can arrange for a refund. The amount of the refund will depend on how soon the goods are returned to us, and will be reduced by the cost of the postage/courier incurred in returning it to us. Refunds may also be reduced if the product isn’t in its original packaging and in resaleable condition.
• If a large item is being collected from the purchasers and we make arrangements for a courier to collect someone must be at the agreed collection address at the appointed time so that the courier can collect the item. Failure to allow the courier to collect the item on the arranged date will require the courier to be rebooked and the additional booking fee will be deducted from any refund given (this is usually £85 plus VAT)
• Goods will generally only be collected from the delivery address, or by negotiation from a friend or neighbour. We cannot arrange for collection or return postage for goods that have subsequently been taken out of the UK.

RIGHT FOR YOU TO CANCEL YOUR CONTRACT
• Your consumer rights allow you to cancel contracts for the purchase of most goods without reason up to 14 days from the day after delivery.  This does not apply to custom made, personalised goods or perishable items. DVDs and CDs can only be returned if unopened. If you are unsure as whether you can return any goods, please contact us for advice.
• Once the order has been despatched it is not possible to cancel the delivery, and the delivery driver is not in a position to simply take the parcel back. Please accept delivery then contact us to start the returns process.
• If you want to cancel please send us an email to parrot-supplies@mail.com for cancellation authorisation before sending the item/s back to us. This is very important to enable us to link returns to the correct account.
• If you cancel your purchase, you must arrange and pay for the goods to be returned to us at (Parrot Supplies, Unit 2b (2&3) Bilsthorpe Business Park, Eakring Road, Bilsthorpe, Newark, NG22 8ST). You must do this within 14 days of notifying us of your wish to cancel.
• You will be responsible for the cost of returning the item/s to us. Please note that our delivery charge of £5.99 is a standard fee and may not reflect the actual cost of postage/courier fee. It may therefore cost you more than £5.99 to return the items to us.
• We recommend that you send them with courier tracking and covered by sufficient insurance as we are unable to take responsibility for the package until we have received it.Please obtain proof of posting so that this can be produced in case of any loss or damage in the post.
• All returned goods must be as new, unused and in all their original packaging in order to qualify for a full refund. We recommend that you take special care to repack all items to prevent any damage while they are being returned to us. This might include bubble wrap between panels and secure ties to stop parts from moving. Large parcels should be securely re-taped around the top, bottom and sides, and all open edges sealed so no parts can fall out. We regret that we will have to reduce our refund for any damage incurred to the goods and or their packaging.
• Refunds are provided within 14 days of our receipt of the returned goods and will be made to the same card which was used for the purchase
• You have the right to receive a refund for goods cancelled in accordance with the above terms. However, if you would prefer to receive alternative equivalent goods from us, or a credit note, please let us know and we can consider appropriate options.

CANCELLATION BY US
• We reserve the right to cancel the contract between us if:
o we have insufficient stock to deliver the goods you have ordered;
o we do not deliver to your area; or
o one or more of the goods you ordered was listed incorrectly due to a mistake on our website including a typographical error, or an error in the pricing information received by us from our suppliers.
• If we do cancel your contract we will notify you by e-mail or otherwise in writing and will re-credit to your account any sum deducted by us from your payment card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for consequential loss, inconvenience or disappointment suffered.

LIABILITY
• Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising and our liability shall be limited to the purchase price of the goods.
• nothing in these terms and conditions is intended to limit any rights you might have as a consumer under yourstatutory rights nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
• We are a UK seller and warrant that our goods comply with UK laws. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. If importing or exporting overseas you must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits and payment of any duties or taxes.

MISCELLANIOUS TERMS
• These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions
• Events beyond our control. We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control, including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, inclement weather, flood, fire, explosion or accident.
• Third Party Rights  A person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

COMPANY INFORMATION
Parrot Supplies is the trading name of Mr Stephen Wood
Unit 2b (2&3) Bilsthorpe Business Park, Eakring Road, Bilsthorpe, Newark, NG22 8ST
If you have any questions or concerns, you may contact us by email at parrot-supplies@mail.com