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Terms & Conditions

Parrot-Supplies.co.uk Terms And Conditions Please Read Before You Buy From Us

A) We must receive payment of the whole of the price for the goods that you order before your order can be accepted. We will confirm that your order has been received by sending an email to you at the email address you provide in your order form. Acceptance will be deemed to take place upon dispatch of your order. Our acceptance of your order brings into existence a legally binding contract between us.

B.  Price

B.1. The prices payable for goods that you order are as set out in our website.
B.2. You will be required to pay extra for delivery and it may not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
B.3. Deliveries to countries outside the EU may be subject to local taxes and restrictions which will be the sole responsibility of the importer. We advise you to check with the authorities in your country before ordering. Any additional charges made for customs clearance must be borne by you. We cannot provide details of these so please contact your local customs office for information.
B.4. Whilst we try to ensure that all prices displayed on our website are accurate, errors can occur. In the event that we discover an error, we will inform you as soon as possible to confirm whether you still wish to purchase the item or cancel. If we are unable to contact you we will treat the order as cancelled. 

C. Payment

C.1. You undertake that all details you provide to us for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own, and that there are sufficient funds to cover the goods ordered.
C.2. Orders must be paid for before despatch, unfortunately we cannot send items cash on delivery.

D. Products

D.1. Every effort is made to describe products correctly, however we reserve the right to change sizes, colours, materials, accessories, ingredients, manufacturing processes and other specifications without notice.
D.2. Images shown are for illustration only and may not exactly match the item you receive. In particular colours, unless specified, may not match the actual product shown or a previous product supplied.
D.3. Bird Type recommendations are provided for guidance only and are not guaranteed suitable for the particular bird indicated.
D.4.Product dimensions are believed to be correct, however items can vary individually, for example due to the use of natural materials; some inconsistencies are to be expected.
D.5 Whilst every effort is made to ensure the safety of all items we sell, all products must be inspected upon receipt and any problems notified to us in writing. Further, we strongly recommend close supervision of birds whilst using any of our products, in particular those containing rope, string, thread, braid, lace, fibres or similar materials.

E. Registration

E.1. You must choose a password on completion of registration, your username will be your email address. You are responsible for all actions taken under that username and password and shall only use the Site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.
E.2. If there are any changes to the details supplied by you it is your responsibility to inform Parrot-Supplies as soon as possible by updating “Your Account” on the website.

F. Right for you to cancel your contract

F.1. If you are not happy with anything you have purchased from us you are welcome to return it within 14 days of purchase, Please note all returned items are subject to a 3% surcharge for the transaction fees.
F.2. This guarantee is in addition to your legal right under the Distance Selling Consumer Rights which provide you with the right to cancel without reason, at any time up to 14 days from the date you purchased the goods (This only applies is the order hasn't already been dispatched)
F.3. You cannot cancel if the goods have been custom made / special order, or are perishable. If you are unsure as whether you can return any goods please contact us for advice.
F.4. Any goods returned must be unused / unopened and in their original packaging and condition to qualify for a refund.
F.5. To cancel your contract you must notify us in writing e.g. via email: parrot-supplies@mail.com
F.6. If you have received the goods before you cancel your contract then [unless, under clause F.3., you do not have a right to cancel] you must send the goods back to our returns address please contact us first for the returns address and you must cover the cost of the return and sending any items back at your own risk (we would recommend using a fully insured tracked courier service). If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must notify us first and send the goods back to us at our returns address which will be given to you when you notify us and the goods will be sent back at your own cost and risk within 3 working days to qualify for a refund. please note rejecting a order at your door will not be accepted you must follow our returns process, if a order is rejected at the door or tracking shows delivery attempts have been made but you wasn't in to accept delivery you will be subject to a £49.99+VAT surcharge for us to rearrange the re delivery / return on your behalf, pallet orders are subject to a £100+VAT surcharge.
F.7. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card in relation to those specific goods, will be re-credited to your account as soon as possible and in any event within 14 days of cancellation PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
F.8. Any carriage charges we have incurred may be deducted from the amount to be re-credited save as in clause F.2.
F.9. To avoid possible problems with large or bulky returns, we would always advise customers to contact us first for returns authorization.
F.10. For security reasons refunds can only be made to the same card which was used for purchase.
F.11. Your statutory rights are not affected.

G. Cancellation by us.

G.1. We reserve the right to cancel the contract between us if:
• G.1.1 we have insufficient stock to deliver the goods you have ordered;
• G.1.2. we do not deliver to your area; or
• G.1.3. one or more of the goods you ordered was listed at an incorrect price due to a mistake by us including a typographical error, or an error in the pricing information received by us from our suppliers.
• G.2. If we do cancel your contract we will notify you by e-mail or otherwise in writing and will re-credit to your account any sum deducted by us from your payment card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for consequential loss, inconvenience or disappointment suffered.

H. Delivery of goods to you

H.1. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
H.2. Delivery will be made as soon as possible after your order is accepted and within 30 days unless otherwise agreed.
H.3. Most orders are usually dispatched the the same day and 95% of orders are normally delivered within 2-3 working days (this is not a guaranteed time-frame)  If part of your order is temporarily out of stock we will normally back order it, and send it on as soon as possible up to a maximum 30 days. Low value items are not normally back-ordered.
H.4. If your order contains an item which is currently out of stock but due in the next few days, we will wait until the whole order can be dispatched together. Should an item be particularly urgent please state this at the time of ordering so we can contact you if there is any delay.
H.5. Priority (1 - 2 Working days), for more information about delivery methods and rates please see our website or contact us.
H.6. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

I. Liability

I.1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 24 hours of the tracking information showing delivery of the goods in question, if items are delivered in a damaged condition they must not be used if you intend to return the item, if we prove the item has been used it will void any return process of the damaged item and no refund will be given because the item would then classed as second hand and not resaleable, **so please don’t use the item**
I.2. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
I.3. If you notify a problem to us under this condition, our only obligation will be, at our option:
• I.3.1. to make good any shortage or non-delivery;
• I.3.2. to replace or repair any goods that are damaged or defective as long as the item hasn’t been used or
• I.3.3. to refund to you the amount paid by you for the goods in question in whatever way we choose. Credit or debit card payments will always be refunded to the card used.
I.4. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause H.2 above.
I.5. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
I.6. If you choose to export or relocate the goods from the original point of delivery, and a collection or replacement becomes necessary, we will only provide this service to the original delivery address.
I.7  Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
I.8. The www.parrot-supplies.co.uk website is provided by Parrot Supplies Company without any guarantees or warranties. You must bear the risks associated with use of the internet.
I.9. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other or future situation where you breach these conditions.


J. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control, including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, inclement weather, flood, fire, explosion or accident.

K. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

L. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy. Please see our website or ask for details.

M. Third Party Rights

Except for our directors, employees, agents or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

N. Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

O. Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

P. Changes

We reserve the right to make changes to our website, policies, and terms and conditions at any time without notice. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Q Additional Postage Surcharges

Please note some items like large parrot cages may require an additional postage surcharge to be delivered in certain areas e.g Northern Ireland, Ireland, Scotland, Isle Of Man, Isle Of Wight, If you are unsure its always best for you to check with us first so we can check your postcode, failure to check with us before ordering and then wanting to cancel/refund the order will incur a 6% transaction fee which will be deducted from the refund amount.

R Promotional Discounts And Codes (Scratch Card Codes)

It is the buyers responsibility to enter the code correctly into the "Scratch Card Code Box" at checkout if for any reason you did not use a code correctly at the time of purchase and have paid the full price for the item we will not refund the difference.

S Claiming A Mechanical Item Is Defective

A, We will cover the return postage costs for "Defective Mechanical Items"

B, Once the item has been returned back and fully checked by us and if no faults are found with the returned item no refund will be given. The buyer will need to cover the return postage costs what we incurred for the return postage, the buyer can then pay for us to resend the item back to them.

C, If the item is found to be defective we will only exchange the item for a like for like item subject to availability, if no item exchange can be given (Item Is Out Of Stock Or No Longer Available) only then will a full refund will be offered.

T, Large And Heavy Items Delivery Such As Parrot Cages

It is the buyers responsibility to make sure they are in at the delivery address to accept delivery of large and heavy items such as parrot cages, playstands on the first delivery attempt to ensure the item is delivered undamaged, if tracking details show several delivery attempts have been made to the delivery address and as a result of this the item is now damaged we hold no responsibility, when couriers cant deliver a item to a address and have to make several delivery attempts it has to go back to depots and gets handled a lot more which results in the likelihood of the item being damaged and this only happens because the buyer didn't make the effort to be in on the first delivery attempt we hold no responsibility no refunds or exchanges will be given.


Returns Policy

Feel free to return anything you have purchased from us - for any reason - within 14 Days from the purchase date for a refund. All we ask is you return it in the same condition you received it, (All items must not have been used or tampered with if you intend to return them) and must still be in unopened original packaging to qualify for a refund, please note that the original postage costs will not be refunded and for heavy / bulky items such as parrot cages the original postage costs could be as much as £100 + VAT

The £5.99 flat rate delivery charge on our website is just a set postage fee and the true value of the postage costs is incorporated into the price of the items purchased and this will also not be refunded, please contact us first so we can let you know the true postage costs.

Items that have been used, and now not in the original condition or without its original packaging will not qualify to be returned and no refund will be given.

You are responsible for the cost of returning products unless they are faulty or do not otherwise comply with the terms of the contract (see below). Please obtain proof of posting so that this can be produced in case of any loss or damage in the post.
 
We're sorry but Custom-made / Special Order products cannot be returned.
Please note DVDs and CDs can only be returned if unopened.
 
*This guarantee is in addition to your legal right under the Distance Selling Regulations to cancel an order within 14 days without a reason. Your statutory rights are not affected.

Before You Return A Item

(Please contact us in writing if you would like to return a item so we can give you the returns address) - parrot-supplies@mail.com

 Damaged Items During The Delivery Process

A) If you receive a item that is damaged please contact us within 24hrs of tracking details showing the item as being delivered, failure to notify us of any damage during this 24hr period will result in us not being able to exchange the damaged item or refund you for the damaged item.

B) If you have notified us of any damage within the 24hr period we will require you to send us CLEAR photos of the damaged item and its packaging within 48hrs via email (Sending Photos Via Social Media Is Not Acceptable), failure to provide suitable evidence (photos) of the damage to the item or its packaging within the 48hr time period will void any refund.

 C) Any photos sent to us where the item is clearly being used and has become damaged during use is not acceptable and will void any return or refund. 

D) All damaged items will need to be returned with all original packaging to qualify for a full refund, "saying that you have already disposed of the packaging" is not acceptable and will void any return process and refund.

Returning Large Items Such As Parrot Cages

A) It is the buyers responsibility to make sure any item being returned is packaged well to avoid any further damage from occurring whilst on its being returned to us, if a large parrot cage is being returned it must be packaged in the same way you received it, it must have bubble wrap in between each panel and securely tightened to other panels using cable ties like it was when it was delivered to you, if its not done the correct way and this results in further damage to the item other that what you (The Buyer) have already stated will void any refund given.

B) It is the buyers responsibility to make sure the package is securely sealed with parcel tape, large parrot cage will require lots of parcel tape to avoid it from coming undone whilst being returned back to us, large parrot cage boxes must be taped up the following way, tape all around very top of the box, tape all around middle, and tape all around the very bottom and sides of the cardboard packaging, if there is any visible holes these must be taped up as well so nothing can drop out, If we feel the returned item has not been adequately packaged by the buyer and as a result of this parts of the item are missing will result in no refund being given.

C) All original packaging must be returned back with the item (The packaging is a essential part of the item while ever it needs to be transported) failure to return the original packaging back to us with the item will result in no refund given.

D) If a large item is being collected from the purchasers address that has been damaged during the delivery process and the courier has been arranged by us it is the buyers responsibility to make sure they are in at the agreed collection address so that the courier can collect the item, failure to allow the courier to collect the item on the arranged date will result in a Re-booking Fee of £85+VAT, this amount will be deducted from any refund given.

Claiming A Mechanical Item Is Defective

A, We will cover the return postage costs for "Defective Mechanical Items"

B, Once the item has been returned back and fully checked by us and if no faults are found with the returned item no refund will be given. The buyer will need to cover the return postage costs what we incurred for the return postage, the buyer can then pay for us to resend the item back to them.

C, If the item is found to be defective we will only exchange the item for a like for like item subject to availability, if no item exchange can be given (Item Is Out Of Stock Or No Longer Available) only then will a full refund will be offered.

Incorrect Items
 
In the unlikely event you have received a item you did not order please contact us within 24hrs of tracking details showing the item as being delivered, we will require clear photos of the item you have received so we can arrange return at our expense, and provide a replacement or refund as required.

Feel free to return anything you have purchased from us - for any reason - within 14 Days from the purchase date for a full refund. All we ask is you return it in the same condition you received it, (All items must not have been used or tampered with if you intend to return them) and must still be in unopened original packaging to qualify for a full refund.

Items that are returned back to us in a used condition or no longer in its original packaging will not be refunded.

You are responsible for the cost of returning products unless they are faulty or do not otherwise comply with the terms of the contract (see below). Please obtain proof of posting so that this can be produced in case of any loss or damage in the post.
 
We're sorry but Custom-made / Special Order products cannot be returned.
Please note DVDs and CDs can only be returned if unopened.
 
*This guarantee is in addition to your legal right under the Distance Selling Regulations to cancel an order within 14 days without a reason. Your statutory rights are not affected.

Before You Return A Item

(Please contact us in writing if you would like to return a item so we can give you the returns address) - parrot-supplies@mail.com

 Damaged Items During The Delivery Process

*** Important***
When your order is being delivered you must fully check the outer cardboard packaging for tears, rips, holes or indents while the delivery driver is present, if any of the above are found make sure the delivery driver marks it down as damaged this is a requirement of our courier and failure to do this will void any damaged claims.

A) If you receive a item that is damaged please contact us within 24hrs of tracking details showing the item as being delivered, failure to notify us of any damage during this 24hr period will result in us not being able to exchange the damaged item or refund you for the damaged item.

B) If you have notified us of any damage within the 24hr period we will require you to send us CLEAR photos of the damaged item and its packaging within 48hrs via email (Sending Photos Via Social Media Is Not Acceptable), failure to provide suitable evidence (photos) of the damage to the item or its packaging within the 48hr time period will void any refund.

 C) Any photos sent to us where the item is clearly being used and has become damaged during use is not acceptable and will void any return or refund. 

D) All damaged items will need to be returned with all original packaging to qualify for a full refund, "saying that you have already disposed of the packaging" is not acceptable and will void any return process and refund.

Large items such as parrot cages that have unfortunately become damaged during the delivery process, you must adhere to the following points below.

A) It is the buyers responsibility to make sure any item being returned is packaged well to avoid any further damage from occurring whilst on its being returned to us, if a large parrot cage is being returned it must be packaged in the same way you received it, it must have bubble wrap in between each panel and securely tightened to other panels using cable ties like it was when it was delivered to you, if its not done the correct way and this results in further damage to the item other that what you (The Buyer) have already stated will void any refund given.

B) It is the buyers responsibility to make sure the package is securely sealed with parcel tape, large parrot cage will require lots of parcel tape to avoid it from coming undone whilst being returned back to us, large parrot cage boxes must be taped up the following way, tape all around very top of the box, tape all around middle, and tape all around the very bottom and sides of the cardboard packaging, if there is any visible holes these must be taped up as well so nothing can drop out, If we feel the returned item has not been adequately packaged by the buyer and as a result of this parts of the item are missing will result in no refund being given.

C) All original packaging must be returned back with the item (The packaging is a essential part of the item while ever it needs to be transported) failure to return the original packaging back to us with the item will result in no refund given.

D) If a large item is being collected from the purchasers address that has been damaged during the delivery process and the courier has been arranged by us it is the buyers responsibility to make sure they are in at the agreed collection address so that the courier can collect the item, failure to allow the courier to collect the item at the arranged time will result in a Re-booking Fee of £100+VAT, this amount will be deducted from any refund given.

Incorrect Items
 
In the unlikely event you have received a item you did not order please contact us within 24hrs of tracking details showing the item as being delivered, we will require clear photos of the item you have received so we can arrange return at our expense, and provide a replacement or refund as required.


Claiming A Mechanical Item Is Defective

A, We will cover the return postage costs for "Defective Mechanical Items"

B, Once the item has been returned back and fully checked by us and if no faults are found with the returned item no refund will be given. The buyer will need to cover the return postage costs what we incurred for the return postage, the buyer can then pay for us to resend the item back to them.

C, If the item is found to be defective we will only exchange the item for a like for like item subject to availability, if no item exchange can be given (Item Is Out Of Stock Or No Longer Available) only then will a full refund will be offered.

Delivery Information

Standard UK Delivery – £5.99

All orders are dispatched as quickly as possible, most orders are dispatched the very same day the order is placed.

All in stock items normally take 2-3 working days (This Is Not A Guarantee) for your parcel to be delivered and your parcel will usually arrive by either Royal Mail, DPD, Hermes or Parcelforce, depending on the size and weight of the order.

* Some rural areas may take longer than the advertised time.

Please note, working days exclude Saturdays, Sundays and Bank Holidays.

Large or heavy orders aren't available to all areas and may take an extra few days or be subject to surcharge.

If part of your order is temporarily out of stock we will normally back order it to a maximum 30 days, and send it on as soon as possible. Low value items are not normally back-ordered.
 
If your order contains an item which is currently out of stock but due back in stock over the next few days, we will wait until the whole order can be dispatched together up to a maximum on 30 days from the date when you placed the order. Should an item be particularly urgent please state this at the time of ordering so we can contact you if there is any delay.

Orders must be paid for before despatch, unfortunately we cannot send items cash on delivery.
 
Most UK parcels are sent by Royal Mail, DPD, Hermes, Parcelforce or DX Freight Unfortunately we cannot guarantee a specific time for delivery on the Standard delivery service.

We are happy to arrange delivery to a friend, relative, neighbour or business address if this is more convenient, you can choose this option at the checkout.

Please use full street address; we cannot deliver to PO boxes. Incorrect or incomplete addresses may result in your parcel being delayed or even returned to us which will incur re-delivery charges.

Refused / Rejected Deliveries

If you the customer refuses / rejects the delivery the original postage costs will not be refunded and for heavy / bulky items such as parrot cages the original postage costs could be as much as £100 + VAT, you will also be charged for the return postage costs which could be the same as the original postage costs.

The £5.99 flat rate delivery charge on our website is just a set postage fee and the true value of the postage costs is incorporated into the price of the items purchased.

Chargeback Claims

**Important information**

This should only be done as a last resort by you the buyer, and you must first bring any issue that you may have with a item or order to our attention in writing first and give us a reasonable timeframe to resolve the issue.
customers who just go ahead and open a chargeback claim without giving us the opportunity to resolve any issue first will be subject to a fee £20+ VAT charge.
**Examples below**
1) Falsely claiming an item wasn’t delivered when courier tracking Information clearly shows the item as being delivered to the correct delivery address.
2) Falsely claiming a item is damaged when it isn’t to avoid paying the return postage costs.
3) Falsely claiming a item isn’t as described.
4) Falsely claiming that parts are missing, items such as parrot cages are all checked before dispatch by us so no parts are ever missing.
If a chargeback claim is ever opened for one of the above reasons a fee of £20+ VAT will be passed onto the buyer plus the total value of the chargeback claim, if this happens we will invoice you for the amount and if the invoice isn’t paid within 3 working days this debt will be enforced with court action to recover the debt and obviously this will subject to court fees as well.