Feel free to return anything you have purchased from us - for any reason - within 14 Days from the purchase date for a refund. All we ask is you return it in the same condition you received it, (All items must not have been used or tampered with if you intend to return them) and must still be in unopened original packaging to qualify for a refund, please note that the original postage costs will not be refunded and for heavy / bulky items such as parrot cages the original postage costs could be as much as £100 + VAT
The £5.99 flat rate delivery charge on our website is just a set postage fee and the true value of the postage costs is incorporated into the price of the items purchased and this will also not be refunded, please contact us first so we can let you know the true postage costs.
Items that have been used, or not in its original condition or without its original packaging will not qualify to be returned and no refund will be given.
You are responsible for the cost of returning products unless they are faulty or do not otherwise comply with the terms of the contract (see below). Please obtain proof of posting so that this can be produced in case of any loss or damage in the post.
We're sorry but Custom-made / Special Order products cannot be returned.
Please note DVDs and CDs can only be returned if unopened.
Please note DVDs and CDs can only be returned if unopened.
*This guarantee is in addition to your legal right under the Distance Selling Regulations to cancel an order within 14 days without a reason. Your statutory rights are not affected.
Before You Return A Item
(Please contact us in writing if you would like to return a item so we can give you the returns address) - firstname.lastname@example.org
Damaged Items During The Delivery Process
A) If you receive a item that is damaged please contact us within 24hrs of tracking details showing the item as being delivered, failure to notify us of any damage during this 24hr period will result in us not being able to exchange the damaged item or refund you for the damaged item,
A.1: If a item is delivered in a damaged condition they must not be used if you intend to return the item, if we prove the item has been used it will void any return process of the damaged item and no refund will be given because the item would then classed as second hand and not resaleable,
**so please don’t use the item**
B) If you have notified us of any damage within the 24hr period we will require you to send us CLEAR photos of the damaged item and its packaging within 48hrs via email (Sending Photos Via Social Media Is Not Acceptable), failure to provide suitable evidence (photos) of the damage to the item or its packaging within the 48hr time period will void any refund.
C) Any photos sent to us where the item is clearly being used and has become damaged during use is not acceptable and will void any return or refund.
D) All damaged items will need to be returned with all original packaging to qualify for a full refund, "saying that you have already disposed of the packaging" is not acceptable and will void any return process and refund.
E) Falsly claiming a item is faulty to avoid paying the return postage costs, all faulty product claims will be fully checked when they are returned back to us and if no fault is found with the product in question the £5.99 original postage charge will not be refunded and a extra collection and return charge will be deducted from any refund being given which for large parrot cages will be as much as £100+VAT.
Returning Large Items Such As Parrot Cages
A) It is the buyers responsibility to make sure any item being returned is packaged well to avoid any further damage from occurring whilst on its being returned to us, if a large parrot cage is being returned it must be packaged in the same way you received it, it must have bubble wrap in between each panel and securely tightened to other panels using cable ties like it was when it was delivered to you, if its not done the correct way and this results in further damage to the item other that what you (The Buyer) have already stated will void any refund given.
B) It is the buyers responsibility to make sure the package is securely sealed with parcel tape, large parrot cage will require lots of parcel tape to avoid it from coming undone whilst being returned back to us, large parrot cage boxes must be taped up the following way, tape all around very top of the box, tape all around middle, and tape all around the very bottom and sides of the cardboard packaging, if there is any visible holes these must be taped up as well so nothing can drop out, If we feel the returned item has not been adequately packaged by the buyer and as a result of this parts of the item are missing will result in no refund being given.
C) All original packaging must be returned back with the item (The packaging is a essential part of the item while ever it needs to be transported) failure to return the original packaging back to us with the item will result in no refund given.
D) If a large item is being collected from the purchasers address that has been damaged during the delivery process and the courier has been arranged by us it is the buyers responsibility to make sure they are in at the agreed collection address so that the courier can collect the item, failure to allow the courier to collect the item at the arranged time will result in a Re-booking Fee of £85+VAT, this amount will be deducted from any refund given.
Claiming A Mechanical Item Is Defective
A, We will cover the return postage costs for "Defective Mechanical Items"
B, Once the item has been returned back and fully checked by us and if no faults are found with the returned item no refund will be given. The buyer will need to cover the return postage costs what we incurred for the return postage, the buyer can then pay for us to resend the item back to them.
C, If the item is found to be defective we will only exchange the item for a like for like item subject to availability, if no item exchange can be given (Item Is Out Of Stock Or No Longer Available) only then will a full refund will be offered.
In the unlikely event you have received a item you did not order please contact us within 24hrs of tracking details showing the item as being delivered, we will require clear photos of the item you have received so we can arrange return at our expense, and provide a replacement or refund as required.