Delivery Information

Standard UK Delivery – £5.99

All orders are dispatched as quickly as possible, most orders are dispatched the very same day the order is placed.

All in stock items normally take 2-3 working days (This Is Not A Guarantee) for your parcel to be delivered and your parcel will usually arrive by either Royal Mail, DPD, Hermes or Parcelforce, depending on the size and weight of the order.

* Some rural areas may take longer than the advertised time.

Please note, working days exclude Saturdays, Sundays and Bank Holidays.

Large or heavy orders aren't available to all areas and may take an extra few days or be subject to surcharge.

If part of your order is temporarily out of stock we will normally back order it to a maximum 30 days, and send it on as soon as possible. Low value items are not normally back-ordered.
If your order contains an item which is currently out of stock but due back in stock over the next few days, we will wait until the whole order can be dispatched together up to a maximum on 30 days from the date when you placed the order. Should an item be particularly urgent please state this at the time of ordering so we can contact you if there is any delay.

Orders must be paid for before despatch, unfortunately we cannot send items cash on delivery.
Most UK parcels are sent by Royal Mail, DPD, Hermes, Parcelforce or DX Freight Unfortunately we cannot guarantee a specific time for delivery on the Standard delivery service.

We are happy to arrange delivery to a friend, relative, neighbour or business address if this is more convenient, you can choose this option at the checkout.

Please use full street address; we cannot deliver to PO boxes. Incorrect or incomplete addresses may result in your parcel being delayed or even returned to us which will incur re-delivery charges.

Refused / Rejected Deliveries

If you the customer refuses / rejects the delivery the original postage costs will not be refunded and for heavy / bulky items such as parrot cages the original postage costs could be as much as £100 + VAT, you will also be charged for the return postage costs which could be the same as the original postage costs.

The £5.99 flat rate delivery charge on our website is just a set postage fee and the true value of the postage costs is incorporated into the price of the items purchased.